Privacy Policy

Effective Date: 1st April 2025

Company: 7 Star Training Ltd

Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM

Contact Email: contact@7startraining.co.uk

1. Introduction

This Privacy Policy explains how 7 Star Training Ltd ("we", "us", "our") collects, uses, and protects your personal data when you use our software-as-a-service platform (the "Service"). We are committed to safeguarding your privacy and ensuring your personal data is handled in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

2. Who We Are

We are the data controller of your personal data. If you have any questions or concerns, please contact us at:

  • • contact@7startraining.co.uk
  • • 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM

3. What Data We Collect

We may collect and process the following types of personal data:

  • • Identity Data: name, email address, company name, training provider name, Unique Learner Number (if provided)
  • • Contact Data: email address, phone number (if provided)
  • • Account Data: login credentials, profile settings
  • • Usage Data: IP address, browser type, pages visited, time spent on site, device information
  • • Technical Data: cookies, log files, and similar technologies
  • • Billing Data: if applicable, billing address and payment method (processed via third-party provider)

4. How We Collect Your Data

We collect data through:

  • • Direct interactions (e.g. signing up for an account, contacting support)
  • • Automated technologies (e.g. cookies, server logs, analytics tools)
  • • Third-party sources (e.g. payment processors or integrated services you authorise)

5. How We Use Your Data

We use your data for the following purposes:

  • • To provide, maintain and improve the Service
  • • To manage your account and respond to support requests
  • • To send important service updates or administrative messages
  • • To process payments (if applicable)
  • • To monitor and analyse usage trends
  • • To comply with legal obligations

We do not sell your personal data.

6. Legal Basis for Processing

We process your data under the following legal bases:

  • • Performance of a contract: to provide and manage your access to the Service
  • • Consent: where required, such as for marketing communications
  • • Legal obligation: where necessary for compliance with laws
  • • Legitimate interests: for service improvement, fraud prevention, and analytics (provided your rights do not override these interests)

7. Data Sharing

We may share your personal data with trusted third-party processors, including:

  • • Cloud hosting providers (e.g. AWS, Google Cloud)
  • • Payment processors (e.g. Stripe, PayPal)
  • • Analytics tools (e.g. Google Analytics, Hotjar)
  • • Customer support platforms (e.g. Zendesk, Intercom)

All third parties are required to process your data only on our instructions and under a data processing agreement.

8. International Transfers

If we transfer your data outside the UK or EEA, we will ensure appropriate safeguards are in place, such as:

  • • Adequacy decisions by the UK government
  • • Standard Contractual Clauses (SCCs)
  • • Binding Corporate Rules (BCRs)

9. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this policy, or as required by law. When no longer needed, your data will be securely deleted or anonymised.

10. Your Rights

You have the following rights under UK data protection law:

  • • Right to access your data
  • • Right to correct inaccurate data
  • • Right to erase your data ("right to be forgotten")
  • • Right to restrict or object to processing
  • • Right to data portability
  • • Right to withdraw consent at any time (where applicable)

To exercise these rights, please contact us at contact@7startraining.co.uk.

11. Cookies and Tracking

We use cookies and similar technologies to improve user experience and analyse usage. You can manage your cookie preferences via your browser settings or our cookie banner.

Please see our Cookie Policy for more details.

12. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure.

13. Children’s Data

Our Service is not intended for children under 16. We do not knowingly collect personal data from minors. If we become aware that we have done so, we will delete the data.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Continued use of the Service indicates your acceptance of the updated policy.

15. Contact

For questions, complaints, or data access requests, please contact:

• Email: contact@7startraining.co.uk

• Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM

If you are not satisfied with our response, you may lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk